How does DigiDutch work?
Short answers to the questions customers ask most.
Getting started
How do I create an account?
Click Start Building, enter your name, email address and a password of at least 12 characters, and confirm your email address through the link you receive. Then create your first workspace (your business).
I didn't receive the confirmation email
Check your spam folder. After signing in you can request a new confirmation email. The link works for 30 minutes.
Can I work together with colleagues?
Yes. Under Team you invite someone by email with a role: Admin, Editor, Finance or Viewer. Everyone signs in with their own account. The invitation is valid for 7 days and only for the invited email address.
Can I rename or close my workspace?
Yes, under Account. The owner and admins change the name. Only the owner can close the workspace, confirming with the password and the typed name. Your websites then go offline, a running subscription is cancelled and your team gets an e-mail. We keep invoices for 7 years.
Can I hand my workspace over to someone else?
Yes. First make that person an admin under Team. Then choose the new owner under Transfer ownership and type the name of the workspace to confirm. You stay on as admin; the new owner gets an e-mail.
Building your website
How do I start?
In the portal go to Websites. Choose one of the 24 designs for your sector (or one simple page), a style and colours; on the right you see a preview with your own name right away. Click Create website and then adjust everything in the editor.
Can I move my website from Wix or WordPress?
Yes. In the portal, under Websites, choose Move an existing website and enter the address of your current website. We fetch the public texts, photos and up to six pages; you first see what we found and then create your DigiDutch website with one click. Then you adjust everything in the editor. Only take over content you hold the rights to.
How do I make a price calculator?
In the editor, add the Price calculator block. You set a starting price, a quantity (such as m² or hours) with a price per unit, a list of options and extras. Visitors see an estimate right away; if the button is an e-mail address, their choices and the price are already in their e-mail to you.
What is the Website check?
In the editor you see a score from 0 to 100 with concrete tips: missing descriptions for Google, photos without a description, too little contrast, no way to reach you, or photos still loaded from another website. View takes you straight to the right block.
How does the editor work?
You see every change in the preview at once, even before it is saved; we save automatically. Click a block in the preview to edit it, or double-click a title or text to type it right there. Drag blocks by their title bar to another place, duplicate them, or add an empty or ready-made block. Undo with the button or Ctrl+Z, and view your site as a computer, tablet or phone.
Can I use my own photos?
Yes. Under Images you upload PNG, JPEG or WebP files of up to 5 MB each. We turn new uploads upright, make them at most 2560 pixels wide or high and remove hidden data such as the location and camera model, so it does not appear on your website. Photos you uploaded earlier lose that data once DigiDutch has cleaned them. In the editor you pick them with Choose from your images. Storage: 50 MB free, 500 MB with Website and 1 GB with Store.
Can I keep a blog?
Yes. Under Blog in the portal you write posts with a title, a short summary, text and an image. You can keep them as a draft first. Published posts appear on your website under /blog, in the menu and in the sitemap for search engines.
Is my work saved?
Click Save. Saved changes are a draft; visitors only see them after you Publish.
Publishing and domains
How do I put my website online?
Choose a web address in the editor and click Publish. Your site is then live on yourname.digidutch.app. Take it offline at any time.
How do I connect my own domain?
From the Website plan. In the editor under Own domain, enter your domain name and add the two records we show at your domain provider. After the check (sometimes a few hours) your site runs on your own domain with a secure certificate.
How do I get found better in Google?
In the editor, open Search engines and menu on each page. Give the page a title and a short description of one or two sentences; you see a preview of the search result right away. Your website is listed in a sitemap automatically, and you can switch off pages that should not be found.
Can I see how many visitors my website gets?
Yes. The Overview in the portal shows page views per day for the last 30 days and your most viewed pages. We count without cookies and keep no IP addresses or other data about your visitors, so this count needs no cookie banner.
Appointments, forms and orders
Do my customers get a confirmation of their appointment?
Yes. After booking, your customer gets an email with the appointment and a link to cancel, and a reminder about a day before. You get a notice for every new appointment.
Do I get a message when someone fills in my form?
Yes. You and the admins of your workspace get the submitted fields by e-mail, with a link to the portal. Every submission is also listed under Forms.
Do buyers in my webshop get an order confirmation?
Yes. As soon as an order is paid, the buyer gets a confirmation with the products, the total and the delivery address. You and your admins get a notice with what to send where. When you mark the order as shipped, the buyer gets an e-mail about that too, with your track & trace link if you add one.
Plans, invoices and cancelling
How do I choose a plan?
Go to Subscription, fill in your billing details first and choose a plan monthly or yearly. You pay securely through Mollie.
Where are my invoices?
Under Subscription you find all payments with their invoice. A correction appears there as a credit note.
How do I cancel?
Under Subscription click Cancel. Your plan runs until the end of the paid period and then becomes Free; your website stays online on your digidutch.app address.
Security and privacy
How do I change my e-mail address?
Go to Account → Change e-mail address, enter your new address and your password, and click the link we send to the new address. Your old address gets a notice. After that you sign in with the new address.
How do I turn on two-step verification?
Go to Account → Two-step verification, confirm your password, scan the QR code with an authenticator app and enter the code. Keep the 10 recovery codes safe: each works once.
Can I download my data or delete my account?
Yes. Under Account you download a copy of all your data and can delete your account with your password. Invoices are kept for 7 years as required by law.
Need help?
How do I reach DigiDutch?
Open a question under Support in the portal; the answer appears there too. Or email info@digidutch.eu.